Customer Service Manager
Company: Fruitsmart Inc
Location: Grandview
Posted on: April 1, 2026
|
|
|
Job Description:
With roots that go back to 1982, Fruit Smart has decades of
experience in the fruit industry, and still maintains a strong “can
do”, customers’-oriented attitude . The company has grown from a
small entity to what it is today, thanks to quality products and
excellent customer service, because of this we are looking at
adding the position of Customer Service Manager to our Sales
Support Team. The ideal candidate must have strong interpersonal
skills, experience in leading a customer service team, a positive
attitude, and a desire to be part of a successful and growing team.
The Customer Service Manager will lead the sales support team. This
position is responsible for maintaining high customer retention, as
well as developing standards for the team, by identifying and
implementing best work practices. The goal is to keep the
department running in an efficient and profitable manner, to
increase customer satisfaction and loyalty. KEY RESPONSIBILITIES
Analyze information and trends, apply critical thinking, and
recommend action plans Interact with other company departments in a
professional manner Identify opportunities to update and improve
customer service procedures and make recommendations to the VP of
Sales or other appropriate staff. Enforce company policies and
procedures Perform other related duties and procedures WORK
EXPERIENCE & PERSONAL SKILL REQUIREMENTS Possess strong verbal and
written communication skills. Ability to work independently and
ability to function at a high level within a team environment.
Excellent computer skills including a strong working knowledge of
Microsoft Word, Excel and Outlook. Strong customer service skills
with the ability to interact well with a diverse group of
customers. Good analytical and problem-solving skills. Must be
detail oriented possessing the ability to perform multiple tasks.
Ability to work flexible hours if needed. Strong decision-making
skills. Ability to coach and mentor customer service
representatives. EDUCATION REQUIREMENTS Bachelor’s degree preferred
Proficiency in Microsoft Office Suite is required At least five
years of customer service experience required Previous experience
in a supervisory role is required
Keywords: Fruitsmart Inc, Kennewick , Customer Service Manager, Customer Service & Call Center , Grandview, Washington
