KennewickRecruiter Since 2001
the smart solution for Kennewick jobs

Product Support Engineer/Specialist

Company: Bruker Corporation
Location: Kennewick
Posted on: November 9, 2019

Job Description:

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents. The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and Nano-scale. BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM and micro computed tomography (Micro-CT) accessories, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers.--The Team:We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer need, and we continuously adapt and improve ourselves to support customers in solving their problems.--FunctionAs the Product Support Engineer/Specialist, you are responsible for providing technical support and applications support to both customers and field service partners and engineers. You will also interface with factory team and contribute to improvement efforts and also drive empowerment efforts.Duties will include:Provide front line (phone, e-mail, remote log in, etc---), system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication.Primary technical liaison between factory and field. Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.Liaise with customers and colleagues in the site planning process prior to installation.Inspect, install, set up, test and achieve specifications of systems and accessories at customers' sites, and deliver basic operator training and basic application training.Carry out breakdown and planned preventive maintenance at customers' sites.Create, develop, and continuously improve the customer support & applications knowledge database.Assist with conferences, exhibitions and workshops as necessary.Provide technical input to the sales team in routine & non-routine sales cases.Occasional travel within the US and abroad on short notice.Other duties as assigned.Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.ReportingThe position reports to the Americas Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. LocationThe position is based in Madison. Occasional travel within the US and abroad.CompetenceTo carry out the duties to the level expected, the minimum competencies are: PersonalOutgoing and good at building relationships through inspiring trust and confidence A professional image and a very high standard of personal presentationSelf-motivation and a willingness to work with others toward a shared goalThe ability to contribute to a team effort, yet to accept responsibility for an individual role within the teamExcel at continual learning in a rapidly advancing technological area.Skills and ExperienceCapability to learn quickly and establish solid understanding in complex technical topics. Able to independently troubleshoot and solve problems.Demonstrated good communication skills.Able to conduct trainings. Experience in writing documentation.Experience in using standard tools such as oscilloscope and multimeter.Good computer literacy, including familiarity with data system hardware and industry standard operating systems.Experience is using SEM's and TEM's will be an advantage.QualificationsAn M.S. in chemistry, material science, physics, electrical engineering, geoscience or a related discipline is preferred, or minimum of twelve years in related SEM, and electronics field.Minimum of one year in customer service is a must.A current driving licence valid in the US.Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).--Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.--Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.--

Keywords: Bruker Corporation, Kennewick , Product Support Engineer/Specialist, Engineering , Kennewick, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Mechanical Engineer
Description: Jobs Rated 57th TitleMechanical Engineer Position Number32815 CompanyWA River Protection Solutions City/StateRichland, WA Location2704HV Posted11/04/2019 Closes11/11/2019 Regular/TemporaryRegular Full/Part-TimeFull-Time (more...)
Company: Aecom
Location: Richland
Posted on: 11/15/2019

Instrument Controls Engineer (Repost)
Description: TitleInstrument Controls Engineer Repost Position Number32608 CompanyWA River Protection Solutions City/StateRichland, WA Location200E Posted11/04/2019 Closes11/18/2019 Regular/TemporaryRegular Full/Part-TimeFull-Time (more...)
Company: Aecom
Location: Richland
Posted on: 11/11/2019

Artificial Intelligence Engineer - Kennewick
Description: Shape the future of Machine Learning. NOW is your chance --At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 2 weeks, we will hire over 20 new Artificial (more...)
Company: Revature
Location: Kennewick
Posted on: 11/11/2019


Artificial Intelligence Engineer - Yakima
Description: Shape the future of Machine Learning. NOW is your chance --At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 2 weeks, we will hire over 20 new Artificial (more...)
Company: Revature
Location: Yakima
Posted on: 11/11/2019

Post Doc Research Associate - Sustainability Engineer
Description: SunIRef:Manu:title Post Doc Research Associate - Sustainability Engineer Pacific Northwest National Laboratory 136 reviews - Richland, WA Pacific Northwest National Laboratory 136 reviews Read what people (more...)
Company: Pacific Northwest National Laboratory
Location: Richland
Posted on: 11/11/2019

Mercedes-Benz DRIVE Automotive Service Technician - GI Bill approved Registered Apprenticeship
Description: Mercedes-Benz DRIVE Automotive Service Technician - GI Bill approved Registered ApprenticeshipJob Code:PASCO2237CityPASCOStateWashingtonJob Responsibilities:The Mercedes-Benz DRIVE Technician Training (more...)
Company: Mercedes-Benz DRIVE Registered Apprenticeship Prog
Location: Pasco
Posted on: 11/17/2019

Aircraft Mechanic
Description: Looking for hardworking aircraft technicians that would like to
Company: Sundance Aviation Inc
Location: Richland
Posted on: 11/23/2019

Artificial Intelligence Engineer - Pasco
Description: Shape the future of Machine Learning. NOW is your chance --At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 2 weeks, we will hire over 20 new Artificial (more...)
Company: Revature
Location: Pasco
Posted on: 11/11/2019

Technical Support Engineer
Description: As one of the world---s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are (more...)
Company: Bruker Corporation
Location: Kennewick
Posted on: 11/10/2019

Electrical Engineer
Description: Work with some of the Brightest Minds and Top Professionals in the Pacific NW--this is an Electrical Engineer position for a 1 year Contract in Richland Wa. -The experts at Arch Staffing will submit top (more...)
Company: Arch Staffing & Consulting
Location: Pasco
Posted on: 11/13/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Kennewick RSS job feeds