Program Manager, AD/DW Programs - Kennewick
Company: Career Path Services
Posted on: May 14, 2022
Believe the way to break the spirit of poverty is through the
dignity of work?
Want to help people in poverty connect to employment at family
Want to connect employers to the talent they need for their
businesses to grow and thrive?
Want to make a "Best place to work" better?.
A collaborator. An inspirational leader. An entrepreneur. Someone
who is driven to do heart-work and provide performance excellence,
You will lead a team of employment specialists to guide them to
help build a stronger community by helping people eliminate
barriers and connect to employment.
In other words, Career Path Services is looking for a Program
Manager to serve our Adult and Dislocated workers in our Kennewick
location to join our team, to be an ambassador of hope.
Career Path Services values the power of diversity and endeavors to
build upon this vital strength. We are passionate about building
and sustaining an inclusive and equitable working environment for
all of our staff and customers. We believe every member on our team
enriches our diversity by exposing us to a broad range of ways to
understand and engage with the world, identify challenges, and to
discover, design, and deliver solutions. We are committed to
attracting, recruiting, retaining and advancing a diverse team that
is responsive to the needs of our diverse clients.
ABOUT THE JOB
The major responsibilities of this position include, but are not
- Oversee service delivery activities such as program model
implementation, individual practitioner budget and team budget
management, programmatic process and procedures, individual
practitioner goals and team goal achievement. Functionally
supervises partner staff.
- Leads Adult/Dislocated Worker team in attaining contracted and
internal program goals on a daily, monthly, quarterly, and annual
- Approves applicant registration packets for program
participation. Coordinates outreach activities and service plans
with, and in support of, partners to achieve common and shared
goals through the delivery of our program models.
- Supervises the creation and publication of all individual
practitioner goals (IPGs) and Individual Practitioner Budgets
(IPBs) reports. Assists agency leadership and fiscal team on budget
- Monitors approved budgets and expenditures through review of
monthly reports and recommends solutions to noted budgetary
- Supports Program Operator and leads team through preparation of
monitoring, hosting monitors, and responding to monitoring reports.
Ensures satisfactory results from monitoring visits for contract
- Conducts performance analysis to identify performance
improvement opportunities and ensure lean operating processes that
result in compliance with policies and satisfaction of contractual
- Participates with partners in Continuous Quality Improvement
surveying, data collection and analysis for system and service
- Stays current on WIOA policies, case management strategies, and
performance management to ensure ongoing and developing skill set
for Career Teams.
- May implement and manage other grants/fund sources, in
partnership with Workforce Development Director, Program Operator,
and partner agency leadership.
- Creates an environment that values and promotes diversity,
equity, and inclusion among staff, partners, and customers.
- Conduct root cause analysis and engages with team members to
provide day-to-day feedback regarding performance
- Conduct monthly check-ins and performance appraisals of Career
Path Services staff. Seeks feedback and input from partners, host
sites and customers to ensure high quality customer service.
Recommends employees for promotions, demotions, merit pay raises,
and the discipline and discharge of staff. Performs performance
appraisals and corrective actions (when needed).
- Performs staff recruiting, screening and interviewing in
assigned area in conjunction with HR. Makes recommendations to
senior management/director for final interviewing and
- Trains staff on the essential functions of their positions.
Monitors day-to-day staff progress and assesses the need for
additional training. Provides and/or assists in training to ensure
compliance with policies, procedures and practices. Trains staff on
legislative and policy updates within 30 days of a change.
- Participates in co-location responsibilities within the
center/system, such as serving on Leadership Team or subcommittees,
attends Center-staff meetings and training opportunities, and
adheres to WDC policies and procedures.
- Represents the organization with fund sources and with other
community representatives/stakeholders and ensure consistent
participation in community and system work groups, committees, and
meetings as applicable to regional or programmatic requirements.
For example, with CSOs, WorkFirst, DSHS, Local Planning Areas,
WDCs, local business groups, etc.
- Builds relationships that foster collaboration and partnership
within the assigned are to allow CPS to go deeper in the
communities we serve.
- Evaluates processes and procedures with staff input to provide
modification recommendations to the Program Operator.CORE
We look for individuals who exhibit our organizational core
competencies and who have the knowledge of, or ability to learn the
key technical competencies and skills for this job.
Technical Competencies and Skills
- Ability to manage staff within various locations, and the
ability to make decisions on behalf of the team with guidance from
the Program Operator and WorkSource partnership.
- Be an inspirational, goal-driven and person-focused manager who
can successfully translate leadership's drive for excellence into
clear work-plans and objectives.
- Have the ability to use both qualitative and quantitative data
to inform operational, programmatic and strategic decisions.
- Ability to recruit, develop, engage and retain the talent
necessary to deliver on Career Path Services' mission and
- Create opportunities for staff to connect their work to the
overall achievement of Career Path Services' mission and
- Be familiar with Customer Centered Design principles and the
ability to utilize them to create process improvements which are
customer centric in nature.
- Be a skilled communicator who is flexible and willing to
communicate changes as needs evolve.
- Be willing to negotiate and compromise with key partners to
achieve mutually beneficial goals.
- Understanding of the change management process, and the ability
to guide staff through change effectively.
- Ability to establish accountability through clearly defined
expectations while creating room for innovation and creativity to
take place within the team.
- Business and Economic Development Intelligence: fosters
interagency relationships and understands the role of workforce
development in economic development.
- Career Development Principles: identifies and develops the
information and training plans individuals need, including
assessment, career exploration, and skill development, in order to
make realistic career decisions and address employer and jobseeker
needs; makes appropriate referrals.
- Diversity in Workforce Development: adapts materials and
services to address diverse needs of customers; creates an
environment that enables all individuals to contribute to their
fullest potential; and understands the special employment needs of
- Labor Market Information and Intelligence: accesses, analyzes,
and uses local, state, and national labor market information
delivery systems and databases to support employers, job seekers,
and staff to develop opportunities.
- Program Implementation Principles & Strategies: applies
principles of caseload management to successfully work with large
numbers of people.
- Workforce Development Structure, Policies, and Programs:
demonstrates knowledge of federal, state, and local workforce
development programs, funding guidelines, and workforce development
codes; delivers appropriate services; and understands how their own
work impacts the system's goals.
- Ability to work remotely and engage customers from various
virtual and tele platforms.
- Demonstrated commitment to valuing diversity and contributing
to an inclusive working and learning environment.Organizational
- Integrity: Stay true to our mission, purpose, and vision; act
in harmony with our beliefs and values; gain trust while respecting
boundaries; keep commitments, hold ourselves and others
- Courage: Take smart risks and challenge status quo; challenge
actions inconsistent with organization's values; speak up, even
when uncomfortable; perform heroic actions advocating for those the
- Generosity: Extend hospitality, appreciation, and have
dedication to serve others; seek what is best for the organization
rather than self; act humbly; treat everyone with kindness and
- Visionary: Embrace an entrepreneurial spirit; pioneer new ideas
and demonstrate curiosity; embrace failure to break boundaries and
learn rapidly; be willing to do things differently; adapt and stay
nimble by finding time to simplify.
- Leadership: Humbly guide and lead others to make a positive
difference; contribute to the larger good; share knowledge; commit
self and others to professional growth; be a life-long learner;
engage in open, honest communication.
- Excellence: Perform with integrity to ensure accurate and
competent results with a positive impact; extend beyond minimum
expectations; consider other points of view; think critically and
problem solve by identifying root causes; show unity through
- A Bachelor's Degree in: Business Administration, Human
Resources, Social Work, Communication, Education, Workforce
Development, Psychology, Sociology, or Social Services' related
field. Two years of experience in workforce development may
substitute for the degree requirement.
- Minimum one-year of experience working with workforce
development, social services, job placement, job development,
sales, job coaching, employment and training, or related
- Lived experience or experience working with populations
impacted by poverty and/or trauma
- Requires use of: Microsoft Word, Excel, PowerPoint, and
Outlook, LinkedIn, and other business-related networking
applications, as appropriate.
- Requires flexibility in working some evening and/or weekend
- Must be able to work in a culturally diverse and fast-paced
environment, and demonstrate a commitment to diversity, equity and
- Demonstrated success and experience in a leadership capacity,
whether paid or volunteer.
- Daily availability of personal vehicle or alternate method of
transportation sufficient to meet the daily transportation
requirements of the position is a condition of employment. Copies
of driver's license and auto liability insurance coverage is
required for personnel file at time of hire and annually
- Proof of COVID-19 VaccinationPreferred
- Certified Workforce Development Professional (CWDP)
- A Master's Degree.
- Supervisory experience in employment training, education or
other related business.
- A proven ability to develop a network of employment training
and job placement resources with the private sector.
- Project Management and Program Implementation experience.
- Demonstrated success working with people from a variety of
backgrounds which may include youth and young adults, people with
disabilities, criminal history, homeless, family violence, poverty,
In the spirit of generosity for our employees, we have developed a
leading benefit package to attract employees, take care of them
while working for us, and to ensure they can in turn take care of
- Leading health care package, including medical with both F.S.A.
and H.S.A. options, dental, and vision
- Basic Life and AD&D Insurance, Short Term Disability, and
Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group
AD&D insurance, hospital indemnity coverage, accident coverage,
critical illness coverage, legal coverage, and identity theft
- 403(b) Retirement Plan with a leading employer discretionary
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8
hours/month), Bereavement (1 week), Jury Duty and Military
- 11 Paid Holidays, including Floating Holiday and Birthday
- Cell Phone Reimbursement Allowance and Personal Development
- Tuition Reimbursement program and a qualified employer for the
Federal Loan Forgiveness ProgramABOUT CAREER PATH SERVICES
Career Path Services is a workforce development and employment
training 501(c)3 nonprofit headquartered in Spokane, WA. As an
organization, we pride ourselves in being a part of our community
and truly enriching the community we work in. We value our diverse
team-based environments while recognizing the creativity and
initiative of individuals. Career Path Services is committed to
honoring our employees' service to our mission and values by
providing continuous training and development opportunities. We
have been honored to be named a top 50 Best Nonprofits to Work For
by the Nonprofit Times seven years in a row, and are more than
proud of our employees who make this happen. Our amazing employees
make us a great place to work because of their high character and
Career Path Services is an equal opportunity employer. Auxiliary
aids and services are available upon request to persons of
disability. TTY relay 1-800-833-6388.
Empowering People. Enhancing Workforce. Enriching Communities.
Job: Program Manager
Primary Location: Kennewick Office
Salary: Starts at $61,250 Annually, DOE
Recruitment Closing Date: TBD - The hiring authority reserves the
right to make hiring decisions and/or close this posting at any
time. Interested applicants are encouraged to apply early.
Keywords: Career Path Services, Kennewick , Program Manager, AD/DW Programs - Kennewick, Executive , Kennewick, Washington
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