Assistant Manager Merchandise
Company: JCPenney
Location: Kennewick
Posted on: March 18, 2023
Job Description:
As the Assistant Manager of Merchandise you are accountable for
contributing to profitable sales growth by leading and engaging
associates, managing company merchandise standards and execution,
training and developing associates, and executing sales building
programs Primary Responsibilities:
- Customer Service & Sales - Models and holds team accountable
for outstanding customer service. Actively listens to customer
issues to resolve problems. Maximizes sales and service by ensuring
staff is scheduled appropriately. Drive planning and execution of
events and credit card acquisition.
- Merchandise Execution - Owns in-stock levels through
merchandise replenishment activities. Maintains high merchandise
presentations standards, actively leads the team in planning and
execution of all merchandise and visual elements in the store.
-Promotes company merchandise strategy and identifies local
opportunities to drive sales. Oversees efficient and clean recovery
throughout the sales floor and fitting rooms.
- Omnichannel - Supports Omnichannel initiatives to further drive
sales and customer service. -Owns the training and coaching on all
Omnichannel initiatives and processes. -Achieves productivity
targets by reviewing available reports and developing action plans
to ensure flawless execution of Omnichannel processes. -
- Specialty Businesses: -Responsible for driving sales growth in
Fine jewelry, Window & mattress business by leading and engaging
associates. -Owns the planning and execution of special events
within specialty businesses. -Responsible for ensuring the
completion of all operational workload, including pricing &
signing, SET workload & shrinkage prevention processes within
specialty businesses.
- Team Development - Oversees the productivity standards program
for Store Specialty Businesses including Fine Jewelry, Window &
Mattress departments. -Partners with store management team to
source and hire store talent for hourly positions. Plays an active
role in the training and development of associates; coaches in the
moment, addresses performance issues.
- Performance Standards - Consistently meets established
performance standards; including but not limited to: shrink and
safety initiatives, Omnichannel, scheduling efficiency, associate
relations, engagement, customer service, profit, productivity, and
attendance. Core Competencies & Accomplishments:
- Work experience- Minimum of 2 years retail leadership
experience
- Education- Bachelor degree or equivalent work experience To
achieve success at JCPenney, a manager will possess the following
competencies: Embraces a Growth Mindset: -Proposes and initiates
actions on new ideas that improve our product, stores or practices.
-Will listen to ideas and suggestions and applies ideas when
appropriate, champions new initiatives. -Encourages others and
their self to stretch beyond current capabilities. Willing to be a
catalyst for change by challenging the status quo and motivates
others to make improvements. Uses the growth mindset by seeing
change as an opportunity to learn and grow. Thinks Critically:
-Demonstrates business and functional expertise and stays current
with developments in the retail industry; applies learning to drive
company goals. Will gather the necessary information to fully
understand the scope of the problem; applies critical thinking to
develop options, identify assumptions and consider impacts. Uses
fact-based analysis to guide decision-making; summarizes analysis
clearly and succinctly and recommends a course of action. -
Demonstrates Leadership: -Creates an environment that fosters
teamwork, recognizes others' accomplishments and respects and
values differences in the workplace. Requires high personal and
team performance standards, leads by example and motivates others
to perform at a higher level. Able to give and is open to
constructive performance feedback; holds self and others
accountable for performance and actions. Creates a culture of
development by coaching and teaching others. Aligns goals,
processes, and culture to create momentum and champion a One Team
approach. - Takes Accountability: Takes responsibility for
excellent customer experiences and reliably delivers solutions that
meet customer needs. -Is able to build relationships by showing
consideration for the perspectives of others, listening first
before drawing conclusions. Develops positive and inclusive
relationships across the organization Implements with Excellence:
-Develops and prioritizes short and long-range plans that are
comprehensive, realistic, and effective in meeting company goals.
-Implements project/plans that are well-organized and efficient,
seeks feedback and takes needed action. -Demonstrates the ability
to effectively delegate work and communicates plans and
expectations to others. Drives Results: -Demonstrates a sense of
urgency to act decisively and quickly. -Establishes aggressive
goals and takes appropriate risks to achieve results. What you get:
We offer a competitive benefits package including
medical/dental/vision, term life insurance, paid vacation/holidays,
401(k) Savings Plan with company match, and an associate discount
on JCPenney merchandise. About JCPenney: - -JCPenney is the
shopping destination for diverse, working American families. With
inclusivity at its core, the Company's product assortment meets
customers' everyday needs and helps them commemorate every special
occasion with style, quality and value. JCPenney offers a broad
portfolio of fashion, apparel, home, beauty and jewelry from
national and private brands and provides personal services
including salon, portrait and optical. The Company and its 50,000
associates worldwide serve customers where, when and how they want
to shop - from jcp.com to more than 650 stores in the U.S. and
Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic
American brand by continuing its legacy of connecting with
customers through shopping and community engagement. Please visit
JCPenney's Newsroom to learn more and follow JCPenney on Facebook,
Instagram, Twitter and LinkedIn. For more opportunities to join our
team please visit -our -careers page. - Shows confidence when
challenged and will do the right thing even when it's hard. Strives
to achieve excellent results by creating a culture of continuous
improvement.
Keywords: JCPenney, Kennewick , Assistant Manager Merchandise, Executive , Kennewick, Washington
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