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Veterinary Receptionist

Company: VCA Animal Hospitals
Location: Kennewick
Posted on: May 15, 2024

Job Description:

VCA Vineyard Animal Hospital is looking for a part-time Client Service Representative (Veterinary Receptionist)!

Location: 1021 W. 4th Avenue Kennewick, WA 99336

We are seeking a friendly, motivated, and organized individual to join our team as a Veterinary Receptionist. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for working with animals.

Schedule: This is a part-time opportunity

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

--- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

--- Scheduling and confirming appointments.

--- Placing outbound calls for follow-ups and reaching out to prospective clients.

--- Presenting and explaining fees, including processing payments.

--- Recommending, selecting, and obtaining products and services, including prescriptions.

--- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

--- Managing medical records, charts, reports and correspondence.

--- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Compensation: Starting at $16.50-17.00 /hour. Starting range is determined by skill set and years of experience in the field. Financial growth opportunities available.


High school diploma or equivalent

Previous experience in a customer service role

Comfortable working with animals

Ability to multitask and work in a fast-paced environment

Excellent communication skills, both written and verbal

Basic computer skills

If you are interested in joining our team as a Client Service Representative, please submit your resume. We look forward to hearing from you!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Keywords: VCA Animal Hospitals, Kennewick , Veterinary Receptionist, Healthcare , Kennewick, Washington

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