Bilingual Customer Service Representative (Spanish)
Company: TEKsystems
Location: Richland
Posted on: April 22, 2024
Job Description:
Description:
- Provides outstanding service to promote deep and lasting member
relationships.
- Answers general inquiries and performs account maintenance via
phone or email channels.
- Meets/exceeds key critical metrics.
- Researches and resolves problems under the mentorship of the
Supervisor or Lead with a sense of urgency.
- Takes ownership of member concerns, sets the expectations, and
provides timely follow-up/resolution.
- Sees opportunities to offer additional credit union products,
promotions, and services to members and generates referrals that
deepen relationships.
- Maintains knowledge of credit union policies, procedures, and
regulations.
- Performs other duties as assigned.Skills & Qualifications:
- Bilingual Spanish
- Ability to organize and prioritize multiple tasks.
- Resolves requests with a sense of urgency and escalates
timely.
- Promotes and participates in a cohesive team environment.
- Effectively communicates ideas and information, both verbally
and in writing.
- Takes ownership and acts proactively to solve member
concerns.
- Utilizes tools and resources to solve sophisticated
inquiries.
- Creatively thinks in an unexpected way to resolve member
concerns while adhering to policies and regulations.
- Analyzes information and recommends achievable operational
improvements.
- Excellent customer service and communication skills.
- Member-centric with a friendly, professional demeanor.
- Minimum of a high school diploma; some college course work
preferred; degree highly desirable.
- 1+ year experience in call center customer service
- Courtesy, tact, and diplomacy with current and potential
members, peers, and staff.
- Proficient with Microsoft Office software and standard office
equipment; proficiency with call center programs desired.
- Familiarity and comfort with online systems and other
technology.We reserve the right to pay above or below the posted
wage based on factors unrelated to sex, race, or any other
protected classification.Eligibility requirements apply to some
benefits and may depend on your job classification and length of
employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. This temporary role may
be eligible for the following:
- Medical, Dental & Vision
- 401(k)/Roth
- Basic/Supplemental Life & AD&D
- Short and long-term disability
- HSA & DCFSA
- Transportation benefits
- Employee Assistance Program
- Company Paid Time off or State Sick Leave
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Kennewick , Bilingual Customer Service Representative (Spanish), Hospitality & Tourism , Richland, Washington
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