Front Office Manager
Company: Courtyard By Marriott Pasco, WA
Location: Pasco
Posted on: January 22, 2026
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Job Description:
Job Description Job Description The Front Office Manager
position is a high-volume hotel guest contact position that
requires strong leadership skills, great communication, attention
to detail, strong listening abilities, problem solving,
multitasking and efficient organization. As a professional Front
Office Manager, it is crucial to have great focus/commitment to
accomplishing our hotel goals and ability to lead by example to
take care of our guests to the highest standard. This hotel
position is a challenging but essential leadership position in
assisting our hotel guests have the highest quality experience and
representation while staying in our hotel facilities. Come help
lead our front office department to be top in the industry!
ESSENTIAL DUTIES AND RESPONSIBILITIES: Overseeing the entire Front
Office Department. Creating and distributing the front office
department schedule. Training of all the front office team members
in standards, policies, and on-going tasks/checklists. Responding
to guest surveys and assisting in guest survey improvements. Ensure
use of cash drawer accurately and efficiently; keep cash drawer
balanced using company policy. Assist guests promptly and
accurately with questions, complaints, or requests. Assist guests
with hotel reservations, registration, and billing. Assist in
maximizing company revenue, leading our front desk team in securing
reservations, ensure repeat guests stay loyal to our hotel. Ensure
all guest problems are attended to and resolved within reason and
in a timely manner. Assist with packaging or luggage storage and
delivery if requested. Analyze and organize guest reservations for
current day and future arrivals. Analyze reservations for special
requests, reservation errors and make corrections as needed.
Answering hotel phones promptly and professionally; route calls
properly internally and externally of the hotel; schedule wake-up
calls. Complete daily checklists, organize paperwork and
efficiently print necessary documents. Maintain confidentiality of
proprietary information; protect company assets. Check-in guests
securely using all confidentiality, identification, and credit
policies. Understand the operation of the property management
system. Provide guests with general information concerning hotels
facilities, functions, local attractions, contact info, directions
to and from desired locations. Be proficient in property security,
key control procedures, as well as fire, flood, and weather-related
safety procedures. Complete all paperwork necessary for front desk
operations including but not limited to registration cards, folios,
credit card authorization forms, cash reports, room reports, etc.
Maintain cleanliness and order to the front office areas and lobby
area. Communicates accurate information to other departments such
as house counts, room status, guest service requirements, work
orders, etc. Receive and sign packages delivered to the hotel.
Complete any hotel related task requested by immediate manager or
General manager. EDUCATION / TRAINING / SKILLS / SCHEDULE MINIMUM
REQUIREMENTS: Minimum of 3 years’ experience in the Hotel as a
Front Desk Agent or a Supervisor required . Must be able to lift,
push, or pull 50 pounds. Must be flexible with working all 3 shifts
if required, weekends, and holidays. Excellent Communication
Teamwork Attendance/Punctuality Problem Solving Customer Service
Diversity Accurate Cash/Card Handling Professionalism Adaptability
Dependability Initiative Planning/Organizing Quality Focused Safety
& Security Focused ESSENTIAL PHYSICAL FUNCTIONS: Must be able to
walk, stand and bend for extended periods of time. Must be
physically able to grasp, grip, pull, push, twist, turn and lift
boxes or equipment, which average around 25-30 pounds each and 50
pounds or more with assistance.
Keywords: Courtyard By Marriott Pasco, WA, Kennewick , Front Office Manager, Hospitality & Tourism , Pasco, Washington
