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Retail Sales - Furniture/Mattresses, Part Time: Columbia Center, WA

Company: Macy's
Location: Kennewick
Posted on: September 2, 2019

Job Description:

Job Overview: The Furniture and Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary. Essential Functions: --- Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS). --- Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. --- Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. --- Provide an exceptional customer experience by ensuring the customer is always the priority. --- Handle all returns and delivery issues courteously and professionally. --- Determine customer needs based on personal features and other customer preference related factors. --- Demonstrate knowledge of store products and services to build sales and minimize returns. --- Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore. --- Offer to call other locations if items are unavailable within store. --- Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience. --- Invite customers to come back and thank them by name. --- Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal. --- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores. --- Use MySa clientele program to maintain customer profile and contact information to increase personal sales. --- Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience. --- Be knowledgeable of and perform sales support functions related to POS procedures. --- Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University. --- Be aware of current promotional events and sales. --- Maintain department recovery standards; which includes recovery and signing. --- Adhere to Asset Protection and inventory control and compliance procedures --- Perform other duties as necessary. --- Follows shortage programs and procedures. --- Perform these functions in an efficient manner, as directed by the Supervisor. --- Regular, dependable attendance and punctuality. Qualifications: Education/Experience: --- No specific educational accomplishment is required. Communication Skills: --- Excellent written and verbal communication skills. --- Willing to proactively reach out to potential customers. --- Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: --- Basic math functions such as addition, subtraction, multiplication, and division. --- Able to use a calculator. Reasoning Ability: --- Self-starter, able to work independently and as part of a team in a competitive commission environment. --- Organization and excellent follow up skills required. Physical Demands: --- This position involves constant moving, talking, hearing, reaching, and standing. --- Involves standing for at least two consecutive hours. --- Involves lifting at least 30 lbs. --- May occasionally involve stooping, kneeling, crouching, and climbing ladders. --- Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other Skills: --- Possess a strong sense of urgency. --- Must enjoy meeting and interacting with customers. --- Possess a thirst for learning. --- Ability to collaborate and function as a member of a team. --- Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: --- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs .

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Keywords: Macy's, Kennewick , Retail Sales - Furniture/Mattresses, Part Time: Columbia Center, WA, Hospitality & Tourism , Kennewick, Washington

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