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Sr. Field Services Engineer

Company: Lamb Weston Inc
Location: Kennewick
Posted on: February 15, 2021

Job Description:

Job Description Summary
Provides on-site second tier and Field Engineering service support. Responsible for ensuring appropriate availability, performance and recovery operations for Manufacturing/Warehousing infrastructure. Duties will include a focus on the design and build components of Manufacturing Capital Improvement Projects-collaborating with Plant/Warehouse customers and IT associates to determine technology requirements, along with installation and configuration of hardware/software, upgrading of Plant/Warehouse technology and planning/executing complex IT infrastructure projects. Incumbent works closely with manager and Lead Field Services Engineers, overcoming geographical separation, ensuring optimized use of skills sets and all tools at his/her disposal to accomplish the work at hand. The Field Services Engineer II takes initiative to assist peers, customers and suppliers to best understand the basis of what actions they take, the impact of these actions and why they have followed or w
ill follow a given course.

Job Description

Business Process

* Provide technical support on operational or maintenance aspects of system equipment
* Diagnose mechanical, hardware, software and systems failures, using established procedures
* Perform remote or on-site servicing and/or repair of company products/services
* Collaborate to implement best practice system solutions and process changes.
* Document functional requirements and ROI opportunities. Identify and address root causes of business process problems.
* Design functional solutions that enable process change, continuous improvement and competitive advantage.
Infrastructure Services

* Implement Plant system security controls according to established standards, implement and maintain secure supplier remote access solutions for line of business machines collaborating with Information Security.
* Recommend and implement enhancements to meet business availability needs. Ensure availability and recovery requirements are implemented according to established architectural and design standards.
* Collaborate with customers and IT peers to understand Plant system requirements for performance, recommend enhancements to established standards, implement and conduct tests to ensure acceptable performance thresholds are achieved.
* Analyze, deliver and maintain Plant client, server and network technology according to business and technical requirements.
Application Services

* Actively contribute to requirements gathering process focusing on infrastructure components. In production support scenarios, support identification of incident trends and build proactive plans to eliminate.
* Collaborate with application designers and vendor solution providers to proactively model optimized infrastructure solutions.
* Comprehensively test all infrastructure components of IT solutions to ensure business requirements are met.
IT Process

* Adhere and comply with System Development Lifecycle (SDLC) and Release Management processes and procedures.
* Manage stages of projects through uniquely assigned project manager roles and responsibilities. Execute project management disciplines to ensure project activities and tasks are delivered on time, within budget and according to approved scope and quality requirements.
* Conduct effective investigation, diagnosis and root cause analysis of Incidents / problems. Develop, Implement and document solutions in a timely manner and validate with system users that service has been restored.
* Conduct proper urgency, impact and risk assessment of change requests. Plan, schedule, implement and document changes in accordance with core SDLC and Change Advisory Board processes.
* Execute timely and accurate time tracking of all work hours. Contribute to accurate estimation of work activiti
To view the full job description, click here

Keywords: Lamb Weston Inc, Kennewick , Sr. Field Services Engineer, IT / Software / Systems , Kennewick, Washington

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