KennewickRecruiter Since 2001
the smart solution for Kennewick jobs

Technical Support Representative

Company: Kelly Services
Location: Kennewick
Posted on: September 1, 2019

Job Description:

Job Description

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:



  • Paid training at $12-$14/hr
  • After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus
  • Advisor earning potential of $15-$17/hr
  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training


    Duties and Tasks/Essential Functions:



    • Interact with customers in response to inquiries, concerns, and requests about products and services
    • Gather customer/product information and determine the issue by analyzing the symptoms
    • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
    • Research using available resources, including article database systems
    • Complete required training to stay current with system information, changes, and updates
    • Participate in frequent 1:1/classroom video coaching sessions with leadership
    • Exemplary attendance and punctuality




      Requirements

      Skill and Knowledge Qualifications:



      • Proper phone and chat etiquette, including using client verbiage and positive positioning
      • Ability to speak and type clearly and accurately, using proper grammar
      • Ability to multitask between customer calls and logging of case notes
      • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
      • Experience with mobile devices (mp3 players, tablets, smartphones)
      • Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
      • Openness to constructive coaching and ability to implement performance objectives
      • Willingness to work evenings, weekends, and holidays
      • Ability to adjust to constantly-changing technology, processes, and team structures
      • Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.
      • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks


        Conditions of Hire:



        • High School Diploma
        • 18 years or older
        • Minimum 6 months customer service experience
        • Must provide phone and internet services and quiet work environment, as position is virtual


          #KellyConnect

          Why KellyConnect--?Each year, we find work for nearly 25,000 call center employees like you. We offer temporary,

          temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And

          through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100 we can

          open your job search to a new world of opportunities. You get a more flexible career, your way:

          choosing the positions you want, when and where you want to go, and always for competitive pay.

          Want more information? Visit kellyservices.com/contactcenterAbout

          Kelly Services--As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

          around the world and have a role in connecting thousands more with work through our global network of

          talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

          Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

          Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

          committed to employing a diverse workforce. Equal Employment Opportunity

          is The Law.

Keywords: Kelly Services, Kennewick , Technical Support Representative, IT / Software / Systems , Kennewick, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Front End Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Yakima
Posted on: 09/5/2019

Technologist Chemistry - TCL
Description: Performs tests and analyses according to established
Company: LabCorp
Location: Richland
Posted on: 09/5/2019

Product Tester at Home. $25hr-$45hr. No Experience Required. Part-time
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Yakima
Posted on: 09/23/2019


Technologist Chemistry - TCL
Description: Performs tests and analyses according to established procedures
Company: LabCorp
Location: Kennewick
Posted on: 09/13/2019

Junior Front End Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze
Company: Revature
Location: Kennewick
Posted on: 09/5/2019

TCC Verizon Sales Consultant
Description: Sales Consultant br br As a TCC Sales Consultant you will utilize your passion to provide excellent customer service. Your ability to provide a unique sales experience and the right products, will (more...)
Company: TCC Verizon Premium Retailer
Location: Yakima
Posted on: 09/12/2019

Direct client State Req:: Need RISK ASSESSMENT Consultant
Description: Hi, RKCS, a federal/government contractor requires for one of its prime customers an Looking to hire a Risk Assessment Consultant Location is Richland, WA Only USC Job Description: ul li Provide (more...)
Company: RK Consultancy Services, Inc
Location: Richland
Posted on: 09/23/2019

Entry Level Programmer - Kennewick
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Kennewick
Posted on: 09/7/2019

Junior Software Engineer - Yakima
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Yakima
Posted on: 09/13/2019

Training Coordinator - BWR SRO
Description: Volt - IT Training Coordinator - Spokane, WA - ContractVOLT's client in Richland, WA is looking for an Team Trainer for their specific departments. For more information please contact Taylor Carr by responding (more...)
Company: Volt Services Group
Location: Richland
Posted on: 09/14/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Kennewick RSS job feeds