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Home Lending Branch Support Specialist-Tri-Cities

Company: Umpqua Bank
Location: Kennewick
Posted on: February 8, 2020

Job Description:

In this role, you will provide administrative support for a department, project, or program to contribute to efficient office operations, customer services, and program services.Functions

  • Coordinate project, program, or customer-service activities.
  • Assist with coordinating day-to-day activities with other departments.
  • Perform data entry and keyboards standard correspondence, reports, memos, etc.
  • Collect and compile data for various reports. Prepare standard forms and reports.
  • Receives and directs incoming calls and visitors. Take messages, determines needs, answers general questions or routes to the appropriate department or individual.
  • Attend meetings and records proceedings, prepares minutes in final form and distributes. Schedules facility use, creates meeting agendas, packets, and reports.
  • Set up and maintain files and record keeping systems. File and retrieve documents as necessary.
  • Open, sort and distribute mail. Process outgoing mail.
  • Support established department workflows in an administrative or clerical capacity.
  • May assist in identifying gaps and/or opportunities for improvement to the established process.
  • Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.
  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.Qualifications
    • High school diploma or GED required.
    • Two years of administrative, customer service and problem-solving experience.
    • Knowledge of administrative, customer service and problem-solving practices and office procedures.
    • Ability to establish and maintain electronic and manual filing and record keeping systems.
    • Ability to prepare standard reports, correspondence and records.
    • Ability to troubleshoot and provide quality customer service.Physical Requirements and Working ConditionsWork involves:
      • Extended periods of sitting
      • occasional walking
      • lifting up to 10 pounds.No relocation is offered.About UsWe do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

Keywords: Umpqua Bank, Kennewick , Home Lending Branch Support Specialist-Tri-Cities, Other , Kennewick, Washington

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