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Area Manager Director

Company: First American
Location: Kennewick
Posted on: September 13, 2020

Job Description:

Employment Category: Full Time – Regular

Join our team! First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary Essential Functions

Develops and implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction. Manage and develop all area title, escrow and support staff to ensure performance meets divisional goals, including budgeted targets.

Typically, multiple Branch Managers/Area Branch Managers report into this role as well as other functions (Escrow and Title Operations, Sales, etc)

Has full supervisory responsibility for a large staff. Delegates tasks, manages work flow and plans staffing requirements. Responsible for salary administration. Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions. Coaches and mentors staff; provides development opportunities. Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives. Meets with individual team members on performance measurements, goals and evaluations

Applies and develops policies and procedures that comply with regulatory and statutory guidelines, rules, and standards

Confers with Senior and Executive Management regarding branch/regional requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support business segments

Knowledge and Skills/Technology Used

Excellent communication skills; superior speaking and writing skills

Ability to take a strategic approach to effectively develop and implement practical and results oriented business plans

Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources

Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects

Experience and knowledge of functional tools and infrastructure

Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions

Possesses problem-solving, conflict resolution, collaboration, critical thinking, team building, and presentation skills

Results oriented and solution thinking with time management and project management skills

Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential

Typical Education

Bachelor’s degree or equivalent combination of education and experience

Typical Range of Experience

10+ years of management/leadership experience

8+ years directly related experience

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Returning users, access your profile or edit/update your resume.

Careers // Area Manager Director – R012752

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions.

First American, the eagle logo, firstam.com, and First American Title are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

Keywords: First American, Kennewick , Area Manager Director, Other , Kennewick, Washington

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