Customer Assistance Representative

Company: Enterprise Holdings
Location: Kennewick
Posted on: April 28, 2021

Job Description:

Overview: The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and help facilitate the rental car check-in process.This is a Fulltime, Seasonal position for a duration of approximately 4 months. The position pays $14.50/hour and is based at 5150 W Clearwater Ave, Kennewick, WA 99336.As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,please click here. Responsibilities: Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications: Must be at least 18 years oldHigh school diploma or GED equivalent requiredMust have a valid drivers license with no more than 2 civil moving violations and/or at-fault accidents on driving record in the past 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be able to work a Seasonal position ending before September 1, 2021.

Keywords: Enterprise Holdings, Kennewick , Customer Assistance Representative, Other , Kennewick, Washington