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Home Loan Sales Manager (External)

Company: STCU
Location: Kennewick
Posted on: October 12, 2021

Job Description:

Company Description

STCU is a growing regional credit union that is consistently rated one of  the top-performing credit unions in the nation, and have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, committed to working hard, have a fun-loving attitude, and want to make a  difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits:

  • Paid time off
  • Ten paid holidays
  • Health plan – medical, prescription drug, dental, and vision
  • Short-term disability insurance
  • Life insurance and long-term disability insurance
  • 401(k) retirement savings plan
  • Training and development programs
  • Semi-annual success sharing plan

Job Description

The Home Loan Sales Manager oversees the day to day duties associated with leading an external team in origination and sales.  In addition to maintaining adequate personal production, this position focuses much of their time helping their team be successful. This includes leading by example in production and networking as well as exhibiting a high degree of ethics and quality of work.

Principal Accountabilities
Loan Portfolio and Production

  • Manage the annual departmental and sales team production goals.
  • Provide relationship development training to the Home Loan Officers to ensure superior member service standards are met.
  • Work proactively with and mentor external real estate loan officers to:
  • Ensure understanding of secondary marketing guidelines for credit and product parameters.
  • Market applicable STCU products and services primarily to non-members as well as existing members.
  • Submit monthly production report to the Director of Real Estate as requested.
  • Manage the team’s productivity and operating costs effectively.
  • Recruit, train, mentor and retain a team of external loan officers.
  • Partner with other Real Estate department managers to ensure a high level of member service is achieved and maintained.
  • Manage direct reports pipeline in partnership with the Real Estate Operations Manager. Recommend process efficiencies for higher level member service standards.
  • Ensure direct reports are meeting minimum funding expectation and are performing their duties and responsibilities in compliance with federal, state and local rules and regulations.


  • Build exceptional relationships with external referral sources.
  • Identify new business opportunities to aid in meeting team production goals.
  • Participate in community oriented housing organization and activities to promote STCU Home Loans products and services.
  • Member Relationships
  • Ensure that member service is delivered according to established standards.
  • Develop and implement a proactive member feedback method and stay informed on all member issues brought forward. Follow up with direct reports on negative member feedback and implement changes/enhancements to improve poor service performance where necessary.
  • Follow up with dissatisfied members and referral partners as needed.

Team Development and Leadership

  • Manage the performance, training requirements, and professional development of employees, including planning, needs assessments, design and development and evaluation of leadership skills. 
  • Provide effective leadership, mentoring and coaching to team members in order to assist them in reaching their career goals, increase their competency and promote team depth and unity.  
  • Communicate department direction and enable team members to perform at the highest standards.
  • Supervise the department/staff to include delegation of work assignments, coaching and feedback, rewards and recognition, and effective communication to include timely resolution of more complex departmental issues, conflicts and/or concerns.
  • Recommend and make changes in staffing levels, basic structure and/or organization of the department to ensure effective completion of objectives.
  • Requisition new positions as needed and coordinate and participate in the interviewing, hiring and training of team as necessary.
  • Hold regular performance discussions with all external real estate loan officers and discuss performance issues in a timely manner.
  • Lead team in external networking and community involved functions.
  • Act as an advocate for STCU Home Loans and lead by example.


Knowledge, Skills and Abilities

  • Bachelor’s Degree required, or equivalent combination of education and experience.
  • Minimum five years real estate lending experience in a loan production environment with proven results. 
  • Minimum two years successful management experience in a real estate loan production environment.
  • Sound credit judgement, underwriting, analytical and problem solving skills.
  • Excellent pipeline management skills. Extensive knowledge of the real estate markets they serve with a readily available pool of recruits.
  • Must possess the ability to drive purchase volume.
  • Working knowledge of loan underwriting guidelines, processing and closing functions.
  • Ability to carry out leadership responsibilities according to STCU’s policies.
  • Proficient knowledge of MS Office programs including Outlook, Word and Excel.

Physical Abilities

  • Ability to speak, hear and see.
  • Requires sitting and/or standing for long periods of time.
  • Ability to operate a computer keyboard and mouse.
  • Ability to occasionally lift, pull/push, and carry up to 10 lbs.

Work Environment

  • Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
  • Exposure to high-stress, fast-paced, deadline-oriented environment. 

Additional Information

Please review our website for more information at

Keywords: STCU, Kennewick , Home Loan Sales Manager (External), Other , Kennewick, Washington

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