Customer Care Representative
Company: PAHLISCH HOMES, INC.
Posted on: June 24, 2022
Job Description Summary/objective
The Customer Care Representative is responsible for managing,
coordinating and controlling new construction warranty claims in
designated regional communities. This role will provide superior
customer service and be a trusted resource for homeowners in
assigned Pahlisch Homes communities, ensuring the company's quality
standards while continually exceeding customer's expectations.
Reasonable accommodations may be made to enable individuals with
disabilities to perform these essential functions.
--- Schedule appointments with homeowners and perform onsite home
inspections within the one-year warranty
--- Evaluate warranty request and determine needs with the utmost
--- Perform minor home repairs, adjustments, and modifications
--- Communicate and coordinate work orders with Trade Partners
--- Daily tasks include quality control inspections, warranty claim
assessments, defect causes, & construction troubleshooting
--- Verify completion of Trade Partner workmanship and accurately
--- A natural capacity to display empathy while providing superior
customer service on the phone, in person and via email
--- Assist Homeowner Care Team with scheduling, Trade base warranty
follow-up, data-entry, filing & product/warranty research
--- Respond to phone calls & emails for warranty customer care
--- Organize homeowner paperwork & one year warranty files
--- Follow up on one year warranty meetings
--- Manage, Follow up and track trade partner "open tickets" and
--- Attend global and regional meetings
--- Other duties as assigned
--- Bachelor's Degree or equivalent years of related experience
--- 4+ years of customer service experience required
--- 2+ years of construction field experience preferred
--- Warranty experience preferred
--- General knowledge of the residential building industry and the
ability to use general building tools and equipment
--- Intermediate/Advanced knowledge of Microsoft Suite Products
(Outlook, Word, Excel)
--- Ability to work independently and in a team environment
--- Excellent communication and organizational skills
--- Ability to take direction, meet timelines and work on a
multitude of projects at one time
--- Adaptable to fast paced work environment
--- Must possess a valid drivers license
--- Ability to work extended hours as needed
This position will not have direct reports but will
supervise/control an assigned territory/area.
This job operates in a professional office and outdoor work
environments. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets and fax
machines. This position includes frequent travel in vehicle to and
from job sites.
This position must be able to remain in a stationary position 50%
of the time. The person in this position needs to frequently
move/traverse about job sites and an office environment and homes.
This position requires good manual dexterity (hand, hand with arm,
two hands). Occasionally ascends/descends a ladder. The person is
required to communicate with trades, clients, homeowners and other
colleagues. Frequently works in outdoor weather conditions.
Frequent travel is expected for this position.
Keywords: PAHLISCH HOMES, INC., Kennewick , Customer Care Representative, Other , Kennewick, Washington
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