Bilingual Telephone Customer Service Representative
Company: Kelley's Tele-Comm
Posted on: November 26, 2022
If your true calling is to make other people's day, we want to
hear from you! Every day we come ready to fight the good fight
against impersonal service and automated voice systems. We embrace
the charge to help our thousands of small business customers grow
*What is an Answering Service Operator?*
Our technology enables us to be a virtual extension of our
customers' teams and make a direct impact on their businesses every
day. If you're a strong typer who loves tech, and customer service,
As an extension of our customers' office, the Operator role is one
of the most important at Southwest. Every interaction is an
opportunity to carry out our mission of treating callers the way
you want to be treated - they do not call it the Golden Rule for
* Adhere to Southwest's call-handling expectations, limiting
personal bias while answering calls professionally in your own
* Create exceptional caller experiences that deliver meaningful
connections with customers and callers.
* Maintain accuracy, mindfulness, and a strong attention to detail
in written communication. Cross "T's" and dot "I's," use proper
spelling, grammar, and logical message composition. Communicate
professionally and with personality.
* Multi-task in a fast-paced, technology-rich environment. Toggle
between screens and applications simultaneously.
* Precisely and consistently follow call-handling instructions on
every call. Provide detailed, accurate notes and messages from
callers, and take ownership of mistakes when they happen.
*Your Key Attributes*
* Comfortable communicating in both English and Spanish.
* Previous call center or answering service experience.
* You display a certain ease and grace under pressure. Your
positivity and can-do attitude are amplified when you are handling
multiple tasks at once. You are adaptable and coachable.
* You diligently follow instructions yet are comfortable going
off-script when the situation calls for it. You take pride in
representing our customers and providing a fantastic virtual first
impression for a wide variety of businesses.
* Your ability to understand and anticipate your customer's need.
You are service-oriented.
* Your laser-focus and high attention to detail allow you to
accurately depict the spirit of a message, while distilling the
content to ensure it is concise, relevant, and meaningful to
coworkers and to the customer. You are incredibly well-written.
* You are a team player, both reliable and present in your role.
Your leaders and co-workers can count on you to do what you say
* You are positive and professional with a high degree of emotional
Normally work takes place in an open office, call center
environment with a diverse employee population. Due to COVID-19,
transitioned some staff to their home environments. *This is a
coverage position that requires the ability to work a predictable
and consistent schedule.* It requires the ability to sit/stand and
work at a computer for extended periods of time, using finger/hand
dexterity to manipulate a keyboard/mouse in a fast-paced,
high-volume environment. It requires the ability to communicate
effectively with a diverse audience in person, by phone, and by
Southwest Answering Service is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, sexual
orientation, national origin, age, disability, veteran status or
any other status protected by federal, state or local laws. We
support and encourage diversity!
We are currently seeking full-time and part-time positions for
overnights and weekends. Other shift times may be available after
training and with experience and tenure.
Job Types: Full-time, Part-time
Pay: From $17.20 per hour
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekend availability
Work Location: One location%58047475%
Keywords: Kelley's Tele-Comm, Kennewick , Bilingual Telephone Customer Service Representative, Other , Kennewick, Washington
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