Leasing Consultant - The Q
Company: Avenue5 Residential, LLC
Posted on: January 24, 2023
Avenue5 is growing, and we are in search of a leasing consultant
to join our dynamic team of Fivers!
We are a vibrant third-party multifamily property management firm
with locations across the United States. We are proud of our
vibrant, inclusive, make-it-happen culture, where we:
+ Listen to our associates, recognize them, and give them room to
+ Invest in our associates to help them become the best version of
+ Approach every important decision with our associates in mind
+ Celebrate our associates' successes and encourage them to raise
the bar even higher
About the Leasing Consultant Role
We're looking for a talented leasing consultant who will be
responsible for coordinating all activities related to apartment
rentals, move-ins, move-outs, and lease renewals. The leasing
consultant is also responsible for interacting directly with
prospective and current residents to achieve maximum occupancy and
ensure resident retention and client satisfaction.
Leasing Consultant Responsibilities and Objectives
+ Ability to focus on the needs of others by listening,
understanding, and showing empathy and respect.
+ Ensures excellent customer service to prospective and current
residents and promotes a quality living experience for all.
+ Generates and handles traffic, qualifies prospective residents,
leases apartments, prepares lease documentation, and completes
move-in paperwork and processes.
+ Ensures model apartments are in touring condition.
+ Orients prospective and current residents to the property.
+ Processes renewal paperwork and ensures documentation is
delivered to current residents on a monthly basis.
+ Maintains accurate and detailed records of traffic activity by
entering applicable information into the computer.
+ Follows up with all prospective residents via phone, mail or
+ Converts phone traffic into scheduled appointments with
prospective residents in order to tour the property.
+ Inspects apartments prior to resident move-ins and ensures
apartments are in move-in condition by coordinating move-in/out
needs and schedules with the maintenance team.
+ Creates and maintains confidential resident files, which include
reviewing move-in paperwork with new residents.
+ Completes weekly leasing reports in accurate and timely
+ Ensures all open and close procedures are completed daily.
+ Assists with ongoing resident relations throughout the occupant's
tenancy by ensuring requests are responded to promptly and
+ Responsible for shopping competitive properties.
+ Inspects buildings and grounds to ensure safety and cleanliness,
and alerts maintenance to items that need to be repaired.
+ Assists with processing work order requests for residents and
ensures work is completed in a timely manner.
+ Supports management by providing clerical support such as
answering phone calls, filing, and processing property invoices, as
+ May be asked to assist with planning and implementing resident
activities in order to increase resident retention.
+ Complies with all company policies, applicable health and safety
rules and regulations, as well as applicable local, state, and
+ Performs other duties as assigned.
Education and Experience
+ High school diploma is required.
+ Minimum of one year of previous sales experience is
+ One year of previous residential leasing experience is
Skills and Requirements
+ Excellent customer service and interpersonal skills with the
ability to relate to others.
+ Prior experience in Yardi Voyager or another equivalent system is
+ Basic level knowledge with Microsoft Office Suite including
Outlook, Word, PowerPoint and Excel.
+ Excellent interpersonal skills to effectively and sensitively
communicate with all levels of management.
+ Sensitivity to confidential matters is required.
+ Ability to work independently and prioritize effectively in a
fast-paced environment with a strong sense of urgency.
+ Ability to relay technical concerns with adequate detail, quickly
+ Capability to read, write, comprehend, and converse in
+ Ability to use general office equipment, such as telephone, fax
machine, printer, copier, and key track system.
+ Strong organizational and time-management skills.
+ Ability to cope with and defuse situations involving angry or
+ Must maintain a valid driver's license, clean driving record and
current auto insurance is required.
+ Must comply with all safety requirements.
+ Required to complete and successfully pass the Avenue5 Fair
Housing, Diversity and Inclusion Training within the first 30 days
+ Required to maintain a regular schedule which may require working
overtime, weekends and non-traditional holidays.
+ May be required to be on-call and aid during staffing
+ Exposure to hot, cold, wet, humid, or windy conditions
(temperatures may vary depending on the weather in the different
+ Exposure to noise, vibrations, atmospheric conditions, as well as
working in confined or restricted spaces.
+ Potential exposure to communicable diseases through frequent
contact with public.
+ Possible exposure to short-tempered or aggressive people.
+ Potential exposure to chemicals, electrical shock, heights,
mechanical parts or machines, and fire.
Avenue5 will make reasonable accommodations to enable individuals
with disabilities to perform the essential functions. These
functions include, but are not limited to:
+ Ability to lift, push and pull up to 25 pounds.
+ Ability to walk around the property several times daily (up 10
miles a day).
+ Ability to walk on uneven surfaces.
+ Ability to climb several flights of stairs several times
+ Hearing and visual ability to observe and detect signs of
+ Must be able to sit, stand, reach, bend, and stoop for extended
periods of time.
+ Ability to use standard maintenance equipment.
+ Talking and expressing or exchanging ideas by means of the spoken
word. Those activities in which they must convey detailed or
important spoken instructions to other workers accurately, loudly,
+ Perceiving the nature of sounds at normal speaking levels with or
without correction. Ability to receive detailed information through
oral communication, and to make the discriminations in sound.
+ Visual requirements including color, depth perception, and field
+ Ability to compare, copy, coordinate, synthesize, negotiate,
communicate, and instruct.
+ Ability to tolerate stressful situations.
+ Ability to work under minimal to moderate supervision.
This job description is not an all-inclusive list of functions and
tasks. Over the length of employment these functions and tasks may
Diversity creates a healthier atmosphere: Avenue5 is an Equal
Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
Keywords: Avenue5 Residential, LLC, Kennewick , Leasing Consultant - The Q, Other , Kennewick, Washington
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