Quality Assurance Assistant

Company: Lutheran Community Services Northwest
Location: Kennewick
Posted on: March 19, 2023

Job Description:

Pay Range $17.38 - $24.17 an hourOur Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope. About Us: Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to impact the lives of all ages, cultures, and faiths. Our Columbia Basin offices provide intensive behavioral health programs for Medicaid youth under the age of 21.Position Summary: The Quality Assurance Assistant is a key member of the Quality Assurance and Improvement (QA&I) team that supports all aspects of quality and compliance within the LCSNW's programs and plays a major role in ensuring that staff are trained in the appropriate use of the EHR, Credible, and adhere to documentation standards consistent with excellent client care and in compliance with contractual and regulatory guidelines. RESPONSIBILITIES: The primary duties and responsibilities of the Quality Assurance Assistant include, but are not limited to:Understand the goals and objectives of each program; assist with developing, communicating, and training to LCSNW's quality goals and guiding leadership and staff toward maintaining and/or improving the overall quality of each program. Review, evaluate, and approve service encounters daily; engage in documentation reviews and audits to ensure charts meet LCSNW quality standards and collaborate with staff and/or supervisors on the correction of identified deficiencies. Provide training and support to staff, in individual and group settings, on the use of the EHR (Credible) and LCSNW documentation standards; function as Credible Superuser for the Tri-Cities offices. Perform administrative/data entry tasks related to Credible including entering new client and staff information and updating information as needed. Assist in preparing and reviewing reports extracted from a variety of systems such as BHAS, Credible, Provider One, and others as assigned.Assists in monitoring compliance with Medicaid/MCOs, The Council on Accreditation (COA) , and other Federal/State regulatory requirements. Assist QA&I Team in preparing and participating in external audits as needed.Assist with development of standard operating procedures applicable to quality and quality improvement.Cross train to alternate duties as necessary to cover inter-departmental and program needs.PROFESSIONAL STANDARDS: Attend and participate in routinely scheduled department and agency staff meetings.Complete all required trainings and maintain required credentials and certifications. Model and encourage direct, professional communication and promote a positive work environment. Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws.Recognize the value and strengths of all cultures and maintain a professional problem-solving attitude while dealing with cross-cultural challenges or conflictsFunction in accordance with the LCSNW personnel and administrative policies and procedures and administrative practices of the Columbia Basin office.QUALIFICATIONS: Proficient in the use of personal computer and corresponding programs; preferred experience with Microsoft office, Google, and Gmail or similar web-based programs.Excellent written and oral communication skills. This position requires a strong grasp of formal English and excellent writing and editing skills.Must have good organizational and time management skills. Dependable, flexible, and punctual along with an attention to detail, a strong work ethic and a focus on service. Able to work respectfully and cooperatively with a variety of persons. Able to actively support and uphold the mission, beliefs, and values of Lutheran Community Services.Clearance through the Washington State Patrol (background check) and verification of ability to work around vulnerable populations is necessary. EDUCATION AND EXPERIENCE: High School Diploma or GED2 years' experience in Quality Improvement or related fieldIntermediate level in the use of spreadsheets, such as Excel or Google Sheets, and word processing programs, such as Word or Google Docs. CERTIFICATES, LICENSES, REGISTRATIONS: CPR/First Aid Certificate within ninety (90) days of employment and maintain a valid card during employment. Washington State CANS certification. (Within 90 Days) Clearance of Motor Vehicle Report to meet LCSNW insurance requirements. Valid driver's license, proof of Insurance and reliable transportation is required. Travel: In this role you will be required to travel throughout the Benton and Franklin Counties in Eastern Washington State. Mileage reimbursement will be allocated monthly.The Perks: We offer a full benefits package with options for medical, vision and dental insurance. Employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year, with an increase up to 3 weeks in the second year and incrementally up to 5 weeks after 6 years (based on hours worked). Up to 2 - weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 10 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching contributions after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Mileage and expense reimbursement is also provided. LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY. Other details Job Family LCS General Pay Type Hourly Min Hiring Rate $17.38 Max Hiring Rate $24.17 Travel Required Yes Required Education High School Apply Now

Keywords: Lutheran Community Services Northwest, Kennewick , Quality Assurance Assistant, Other , Kennewick, Washington