At Your Service Center Associate, Columbia Center - Part Time
Company: Macy's
Location: Kennewick
Posted on: September 24, 2024
Job Description:
Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future
with bold representation for all. This is our Mission Every One. We
know that each person here is unique. We respect and invest in each
individual to create growth, pride and satisfaction. If we are able
to bring our whole selves to work, it translates into a more
abundant and wider array of ideas and energy for all to benefit
from. Our success will be built on amazing colleagues, working
together.
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Job Summary
The At Your Service Center Colleague is responsible for providing a
great customer experience during all At Your Service activities
including Buy Online Pickup in Store transactions, ringing and
processing return merchandise, handling non-congruent items and
performing other assigned duties in accordance with procedures and
standards.
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We're looking for flexible team players who thrive in our
fast-paced environment, can switch between multiple tasks, and can
work various shifts including nights, weekends and holidays.
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What we can offer you
- An inclusive, challenging, and refreshingly fun work
environment
- Competitive pay and benefits rooted in principles of
equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision,
and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and
legal/financial advice)
- Resources for continuous learning, career growth, and
leadership development
- Paid Time Off -
- Fully-Funded education benefits - may include 100% of tuition,
books, and fees
- Colleague Resource Groups (CRGs) and give-back/volunteer
opportunities
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What you will do
- Greet & connect with customers in a friendly and genuine way.
Let them know we appreciate them and care about their
experience
- Recommend product by asking questions to identify customer
needs and inspiring purchases with newness and product that
resonates with the customer.
- Offer options and solutions to customers to complete the
sale
- Wrap-Up the moment to close out the customer's shopping
journey, celebrating their purchases and sharing in their
excitement -
- Assist customers in all aspects of the total store experience,
including customers using devices to shop and compare -
- Assist customers in all aspects of total store fulfillment,
including By Online and Pick Up in Store, be proficient in all
systems needed to complete transactions, and ensure collection area
is organized so the customer pick-up experience is
friction-free
- Monitor alerts to ensure Ready on Time completion of Buy Online
Pickup In-Store (BOPS) orders. - Conduct customer pick-up including
retrieving the orders from our back-of-house storage and delivering
them curbside to the customer
- Demonstrate knowledge of store products and services to drive
sales and minimize returns
- Sell gift cards and work to resolve customers' Macy's card
issues, as needed.
- Follow store's audit policies and procedures
- Adhere to Asset Protection and inventory control and compliance
procedures and follow shortage programs and procedures
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Skills You Will Need
- Product Knowledge: -Good understanding of the products you are
selling and be able to give expert guidance to customers based on
their wants, features, and choices. -
- Communication: Comfortable communicating with customers
virtually, via phone, and in person. -
- Sales: Ability to build relationships with customers, achieve
sales goals, and participate in pre-selling and sales-boosting
events. -
- Technology: Utilize point of sale technology and applications
to help in selling and fulfilling customer orders. -
- Continuous Learning: -Self-driven to keep up with product
knowledge and trends and stay current with all training through
Macy's educational resources. -
- Interpersonal Skills: -Excellent interpersonal skills, with the
ability to work effectively with colleagues at all levels and
across departments.
- Collaboration: Partnership with the total team to drive sales
and deliver the customer experience
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Who you are
- Focused on upholding Macy's dedication to fulfilling ideals of
diversity, inclusion and respect that our company aspires to
achieve, every day in every store and office, with every customer
and associate
- Flexible availability, including days, evenings, weekends and
holidays with regular, dependable attendance and
punctuality.
- Enjoy meeting people, learning about them, and sharing
information.
- Resourceful and eager to start a new venture and can adapt to
changing priorities; you can work on your own but are great with
team dynamics.
- You can handle electronic devices with no problem.
- Must be able to (1) understand and communicate effectively with
customers, co-workers, and supervisors, and (2) read and understand
employment policies and safety rules/procedures in
English.
- No Education or Experience Required.
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Essential Physical Requirements
- Prolonged periods (at least two consecutive hours) of
standing/walking around the store or department.
- Frequent use of computers and handheld electronic
equipment.
- Reaching, including above eye level, crouching, kneeling,
stooping and color vision.
- This position requires lifting, constant moving, standing,
reaching with arms and hands, stooping, kneeling, crouching, and
climbing ladders. -
- Lifting and moving items weighing up to 30 lbs.
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About Macy's
Now is an exciting time for a Macy's career as we continue to focus
on creating exciting and memorable experiences for every Macy's
customer, whether their journey starts online or in the store. Our
opportunities in Sales, Merchandise, Operations, Customer Service,
Warehouse, Marketing and other areas let you express your
creativity and commitment to excellence, grow your career and make
a difference to your Macy's colleagues and customers.
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Bring your creativity, energy and ideas to the Macy's team - Apply
Today! -
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STORES00
-This position may be eligible for performance-based
incentives/bonuses. Benefits include 401k,
medical/vision/dental/life/disability insurance options, PTO
accruals, Holidays, and more. Eligibility requirements may apply
based on location, job level, classification, and length of
employment. Additional benefit details are available at
macysJOBS.com.
Keywords: Macy's, Kennewick , At Your Service Center Associate, Columbia Center - Part Time, Other , Kennewick, Washington
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