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Technical Support Specialist

Company: Bruker Corporation
Location: Kennewick
Posted on: November 7, 2019

Job Description:

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents. The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and Nano-scale. BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM and micro computed tomography (Micro-CT) accessories, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers.   The Team: We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer need, and we continuously adapt and improve ourselves to support customers in solving their problems. Function As the Product Support Engineer/Specialist, you are responsible for providing technical support and applications support to both customers and field service partners and engineers. You will also interface with factory team and contribute to improvement efforts and also drive empowerment efforts. Duties will include: Provide front line (phone, e-mail, remote log in, etc…), system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication. Primary technical liaison between factory and field. Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer. Liaise with customers and colleagues in the site planning process prior to installation. Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training and basic application training. Carry out breakdown and planned preventive maintenance at customers’ sites. Create, develop, and continuously improve the customer support & applications knowledge database. Assist with conferences, exhibitions and workshops as necessary. Provide technical input to the sales team in routine & non-routine sales cases. Occasional travel within the US and abroad on short notice. Other duties as assigned. Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite. Reporting The position reports to the Americas Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Location The position is based in Madison. Occasional travel within the US and abroad. Competence To carry out the duties to the level expected, the minimum competencies are: Personal Outgoing and good at building relationships through inspiring trust and confidence A professional image and a very high standard of personal presentation Self-motivation and a willingness to work with others toward a shared goal The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team Excel at continual learning in a rapidly advancing technological area. Skills and Experience Capability to learn quickly and establish solid understanding in complex technical topics. Able to independently troubleshoot and solve problems. Demonstrated good communication skills. Able to conduct trainings. Experience in writing documentation. Experience in using standard tools such as oscilloscope and multimeter. Good computer literacy, including familiarity with data system hardware and industry standard operating systems. Experience is using SEM’s and TEM’s will be an advantage. Qualifications An M.S. in chemistry, material science, physics, electrical engineering, geoscience or a related discipline is preferred, or minimum of twelve years in related SEM, and electronics field. Minimum of one year in customer service is a must. A current driving licence valid in the US. Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable). Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Keywords: Bruker Corporation, Kennewick , Technical Support Specialist, Other , Kennewick, Washington

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