Customer Service Representative (Loan Consultant I)

Company: Lendmark Financial Services, LLC
Location: Kennewick
Posted on: February 15, 2020

Job Description:

Lendmark Financial Services is a consumer finance company that specializes in providing direct and indirect personal loans, automobile loans, debt consolidation loans, and merchant retail sales financing services. Lendmark operates over 300 branch locations throughout Georgia, Tennessee, Virginia, Maryland, Florida, North Carolina, South Carolina, Kentucky, West Virginia, Pennsylvania, Alabama, Mississippi, Arizona, California, Colorado, Idaho, Ohio, Texas and Washington. --We are an Equal Opportunity and eVerify participating employer.--General Summary: The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.Major Duties/Responsibilities:Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.Actively market all branch products and services to individuals. Perform all other duties as assigned by management. Basic Requirements:High School Diploma or GED0-2--years consumer finance or related experienceCash handling; computer skills; customer service skillsAbility to work with minimum supervisionExcellent communication skillsProficient working knowledge of Microsoft Windows, Excel and Word ApplicationsPreferred/Desired Qualifications:Associates or Bachelor's DegreeBilingual, Spanish/EnglishWork Environment: Office Environment

Keywords: Lendmark Financial Services, LLC, Kennewick , Customer Service Representative (Loan Consultant I), Professions , Kennewick, Washington