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Director Supply Chain Customer Centric Operations

Company: Lamb Weston Inc
Location: Kennewick
Posted on: February 15, 2021

Job Description:

Job Description Summary
Optimizes the E2E Supply Chain process flows of saleable product, cash, and information in order to increase profits and/or lower total supply chain costs at designated strategic customers such that joint value is created.
Develops and maintains relationships with customer's Supply Chain counterparts regarding supply chain service activities and capabilities. Works with customers to improve service capabilities and to maximize customer relationships.

The position will problem solve customer supply chain issues and drive for resolution and service improvement between LW, the customer, and the customer's logistic partners when applicable. The position will require direct communication with all CSP&L functions, SC Excellence, Quality Assurance, Food Safety, Food Protection, Sales, and Customers to facilitate timely resolution to issues and maximize value creation to our customers.

Job Description

* Assess, understand, enhance, and influence key Supply Chain processes, in collaboration with customers, to improve quality of data and process efficiency within warehousing, transportation, stock availability, etc.
* Identify, prioritize, and integrate customer Supply Chain business opportunities into specific business unit annual operating plan (AOP), and lead those efforts from a Supply Chain perspective
* Influence and align customer resources with Lamb Weston commercial team to create joint value, deliver reliability, improve SC processes, increase profit, and cause total supply chain breakthroughs
* Maintain CSP&L team and strategic customer alignment / adherence-to logistics process / policy requirements
* Provide expertise for strategic customer inventory strategy and coaching to the CSP&L and commercial teams on the potential impacts of inventory on product flow
* Contribute to the development of new Supply Chain capability through assessments, recommendations, and test scenario implementation
* Responsible for developing productive business relationships with key senior customer decision makers (e.g., Operations, Distribution, Logistics, and Merchandising)
* Develop capability for coaching others in area(s) of expertise to drive business results and grow the organization's capability
* Ability to embrace a customer centric mindset and advocate for support throughout the Supply Chain organization in support of customer continuous improvement opportunities
* Collaborate to align Supply Chain W1N as 1 objective with business unit strategic customers
* Serve as Supply Chain liaison between the company and business unit strategic customers
* Lead Service as Measured by the Customer (SAMBC) alignment with business unit strategic customers
* Manage/improve supplier performance scorecards / KPIs, and provide development assistance in alignment with SAMBC
* Lead interactions between strategic customers and other leaders within CSP&L
* Timely response to customer inquiries to include data driven recommendations and solutions
* Perform periodic Supply Chain business reviews with internal and external customers
* Perform customer visits with commercial team to business unit strategic customers
* Collaborate with commercial / legal on Supply Chain components of vendor agreements and contracts
* Collaborate with commercial on global RFP's for strategic customers
* Provide analysis and resolution to logistical deductions and nuisance fees
* Act as the customer agent with major events including key LTOs, yearly promotions, item transitions, and new/discontinued items, and incorporates them into the S&OP process
* Coordinate with inside sales to improve customer relations and order management

Keywords: Lamb Weston Inc, Kennewick , Director Supply Chain Customer Centric Operations, Professions , Kennewick, Washington

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