Field Service Technician
Company: RDO Equipment Co.
Location: Kennewick
Posted on: January 22, 2023
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Job Description:
$36 - $55 / hourCompensation & Benefits:Eligible for profit
sharing which is based on department profitability and individual
performanceComprehensive benefits packageTraining and development,
as well as opportunities to grow within the organizationThis
individual will operate a mobile service vehicle and travel to
customer locations to perform in-field, machinery diagnostics and
repairs as required. These repairs will consist of, but are not
limited to, complete component removal, disassembly, and
reconditioning, following prescribed technical manual procedures.
This individual must be able to perform quality work as efficiently
and profitably as possible, work overtime and weekends on
occasion.Specific Duties Include: Perform in-field machinery
diagnostics and repairs as required. Serve as an in-field
representative for the dealership to provide service solutions and
enhance customer satisfaction. Diagnose, inspect, recondition,
repair, assemble, and service equipment as assigned by the
supervisor. Document machine information and repairs completed on
work order, including parts and fluids used. Maintain a clean work
area, as well as care for all shop tools, machines, and equipment.
Identify and communicate solutions for customer service
opportunities in the dealership's area of responsibility Maintain
technical and product knowledge on all equipment sold within the
dealerships area of responsibility. Follow all safety rules and
regulations while performing work assignments and adhere to all
policies and procedures as specified in company manuals and as
directed in the employee handbook. Conduct self in the presence of
customers and community so as to present a professional image of
RDO Equipment Co. Proactively seek and participate in available
company-sponsored training, in an effort to develop and advance
knowledge base and skill set. Participate in all company/location
driven communication efforts, including open book meetings,
huddles, department meetings and other related efforts. Maintain a
positive and professional working relationship with peers,
management, and support resources, with a constant commitment to
teamwork and exemplary customer service. Perform all other duties
as assigned by management in a professional and efficient
manner.Job Requirements: Excellent mechanical skills Experience
with Spudnik or potato equipment preferred. Trade specific tooling,
including hand tools and pneumatic tools Current and valid drivers
license as outlined in company policy manual Ability to assemble
and perform maintenance functions on equipment Strong computer
skills Excellent customer service skills Excellent oral and written
communication skills Strong organizational skills Graduation from
related diesel technology program (preferred) Candidates must have
valid work authorization and be able to work in the U.S. without
company sponsorship.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: RDO Equipment Co., Kennewick , Field Service Technician, Professions , Kennewick, Washington
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