Client Service Representative I
Company: CIOX Health
Location: Kennewick
Posted on: January 6, 2021
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Job Description:
Client Service Representative I Job Locations US-WA-Kennewick
Requisition ID 2020-15613 of Openings 1 Category (Portal Searching)
Customer Service Overview This is an entry level position
responsible for processing all release of information (ROI)
specifically medical record requests in a timely and efficient
manner ensuring accuracy and providing customers with the highest
quality product and customer service. Associate must at all times
safeguard and protect the patient---s right to privacy by ensuring
that only authorized individuals have access to the patient---s
medical information and that all releases of information are in
compliance with the request, authorization, company policy and
HIPAA regulations. Full-Time: Monday-Friday 8:00-4:30pm PST Full
Benefits: PTO, Health, Vision, and Dental Insurance and 401k
Savings Plan & Tuition Reimbursement Location: This role will be
performed at one location (KENNEWICK, Washington 99338) Must have
Customer Service and Data Entry experience. Release of Information,
Medical Terminology experience preferred ZR Responsibilities
Receives incoming requests for information and responds to requests
by opening mail, assisting walk-ins and telephone inquiries, and
retrieving facsimile inquiries in a timely manner. Date stamps all
requests and highlights pertinent data to facilitate processing.
Validates requests and authorizations for release of medical
information according to established procedures and HIPAA
guidelines. Completes release of information requests including
retrieving patient---s medical charts and returning charts,
copying/scanning medical records accurately and correctly,
according to requests, established procedures, and established
standards of quality and productivity; and electronically transmits
medical record to processing operations. Performs quality checks on
all work to assure accuracy of the release, confidentiality, and
proper invoicing. Maintains equipment in excellent operating
condition (inside and out) and troubleshoot equipment issues with
assistance from the Help Desk department. Provides excellent
customer service by being attentive, respectful and professional at
all times; insures understanding of customer request and
follows-through as promised; being proactive in identifying and
addressing member concerns, or problems. Demonstrates helpful and
effective telephone etiquette and customer service skills by
providing appropriate information to callers. Maintains a neat,
clean, and professional personal appearance and observes the dress
code established by the Company or the member facility. Maintains a
clean and orderly work area, insures that records and files are
properly stored before leaving area, and insures adequate supplies
to meet customer requests. Maintains working knowledge of the
current state laws regarding fee structure, and HIPAA regulations
as well as facility policies and procedures in regards to release
of information. Ability to maintain regular attendance and
punctuality as scheduled. Notifies Manager, Operations and/or
Supervisor if unable to adhere to daily schedule. Adheres to all
Company time and attendance policies or applicable law covering
meal breaks and rest periods. Records all accurate work hours in
the Company---s designated time keeping system daily and adheres to
the Company---s overtime policy and procedures for requesting time
off or change in schedule. Works within scope of position and
direction; willingly accepts assignments and is available to take
on additional member facilities and assist with ROI backlogs.
Performs responsibilities in accordance with the Company---s and
member facilities policies and procedures and state and federal
labor regulations and works to minimize confidentiality breaches.
Maintains confidentiality, information security and ethical
behavior when handling all Company and medical records information
during transport, storage and disposal. Will not remove medical
records information from member site unless written authorization
is provided by the facility---s HIM Director, Company Manager
and/or Supervisor and Vice President of Operations. Attends and
participates in required educational training sessions and staff
meetings as scheduled and assigned. Ability to adapt to change and
respond to difficult and challenging situations in a professional
manner. Accepts new assignments willingly to meet business needs.
Communicates with Manager on an on-going basis, providing
information and data as requested including member---s changing
needs and requests. Promptly reports to Manager any customer
service concerns and/or any potential HIPAA violations whether
actual or perceived. Informs Manager of site or work difficulties,
special project requests from facility, and fluctuating volume in
daily workload. Ability to accurately and efficiently utilize a
computer for data input, retrieval of data and all other tasks
associated with release of information services and time reporting.
Ability to work with minimum supervision, organize workload and
prioritize work tasks to meet production goals. Ability to
recognize emergency situations within context of job duties and
communicate potential issues to Supervisor and/or Manager,
Operations. Maintains knowledge of safety procedures to ensuring a
safe work environment and reports safety concerns to Supervisor
and/or Manager, Operations Maintains a current and valid driver---s
license and insures personal automobile insurance is in force and
will be maintained, in at least the amounts required by state law,
on any automobile or transportation that is use in connection with
Company duties. Checks the Company---s and other assigned email and
communication systems such as REP Online and member assigned email
on a daily basis. Utilizes assigned tools within established
guidelines. Performs other tasks as assigned including but not
limited to working at facilities within 50 miles of principal site
as business needs arise. Adheres to the Company---s Code of Conduct
and business standards. Qualifications A High School Diploma or GED
is required. Must be able to communicate effectively in the English
language. Administrative experience in an office setting; previous
release of information, medical records, or other related
experience in a healthcare environment is preferred. Proven
customer service experience and/or training. Ability to effectively
use computer software and technology as required by the member
facility including Microsoft Word and Excel Ability to understand
and become knowledgeable of Release of Information standards,
policies & procedures and HIPAA regulations and to complete work in
compliance of these and other standards. Ability to read and
comprehend simple, healthcare terminology Effective verbal and
written communication skills. Effective organizational skills a
must Ability to use fax, copier, microfilm machine, and multiline
phone system and other required work tools Need help finding the
right job? We can recommend jobs specifically for you Click here to
get started. Ciox provides equal employment opportunities to all
associates and applicants for employment without regard to as race,
color, national origin, genetic information, religion or religious
creed, sex (including pregnancy, childbirth and related medical
conditions), gender, gender identity, gender expression, sexual
orientation, age, marital status, physical or mental disability,
citizenship status, ancestry, military and veteran status, or any
other characteristic as protected by state or federal law. Equal
employment opportunity applies to all terms and conditions of
employment, including hiring, placement, promotion, termination,
layoff, recall, transfer, leave of absence, compensation, benefits,
leaves of absence, and training.
Keywords: CIOX Health, Kennewick , Client Service Representative I, Sales , Kennewick, Washington
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